- Leadership
- Strategic planning
- Customer (students, clients) and stakeholder focus
- Information management
- Human resources
- Financial
- Marketing
- Regulatory oversight and system quality control
- Standards and assessments
- Instructional design and delivery
- Research and Innovation
- Supply-chain management and partnerships
- Facilities, equipment, transportation, grounds
- Student support services
- Technology support services
- Safety and security
These major units will be further defined through key requirements, procedures and process quality
measures.
The decision framework for these processes will ask six questions:
- Is it ethical?
- Can we afford it?
- Will it improve customer performance?
- Will it improve student and business and industry satisfaction?
- Will it improve staff satisfaction?
- Will it improve stakeholder satisfaction?
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